Get protected with up to $10,000 of coverage.
Get peace of mind with our simple and affordable Equipment Protection Plan (EPP) which protects you from costly repairs due to accidental equipment damage. Download our printable EPP Guide here.
The EPP covers up to $10,000 of Accidental Damage
Renters are required to accept the EPP and pay the applicable charge unless they have an approved Certificate of Insurance on file with RentalMax. If the renter accepts the EPP and pays the applicable charge, the renter shall not be responsible for covered damages up to $10,000. In any event that damages exceed $10,000, the renter is fully responsible for the value in excess of $10,000.
Equipment Protection Plan Saves!
A customer rented a stump grinder that was tipped over on the job-site, ruining the engine.
The Equipment Protection Plan is not Insurance.
Please check with your insurance agent to see if you have coverage for damage or loss to rented equipment. The RentalMax Equipment Protection Plan is a program offered by RentalMax L.L.C. that enables customers to significantly reduce their potential financial liability on rental equipment when it is damaged. The EPP is not applied to merchandise, delivery charges, fuel, or tax.
Is the EPP Mandatory?
The EPP is mandatory unless the customer submits a request to decline the EPP and has an approved certificate of insurance on file with RentalMax. If the customer has approved insurance coverage and declines the EPP, the customer takes full responsibility to bring back the item(s) in their original condition or pay the total cost to return them to their original condition.
To opt-out, please visit https://www.rentalmax.com/equipment-protection-plan-opt-out to submit a request along with your certificate of insurance which must meet our minimum insurance requirements to qualify. Opt-out requests may take up to 5 business days to process.
What is not covered?
The RentalMax EPP is not available on all types of Equipment. The EPP does not cover the following:
- Damage to tires, tracks, tubes, hoses, and trucks.
- Damage due to the use of Equipment in violation of any of the terms of the Rental Contract.
- Loss or Theft is not covered. Loss or damage due to theft, mysterious disappearance, or shortage disclosed on inventory is not covered.
- Negligence and abuse are not covered. The customer must take reasonable measures to protect against damage. RentalMax personnel will determine if the damage of any rental item(s) was caused by customer negligence or abuse. This includes uses of the equipment that are not as the equipment manufacturer intended – the customer is responsible for reviewing manufacturer equipment manuals. If in the opinion of RentalMax personnel, the damage was caused by negligence or abuse, the customer is solely responsible to bring the rental item(s) back to its original condition or pay for the item(s) if it is deemed by RentalMax personnel to be damaged beyond repair.
What do I do in the event of vandalism?
It is the customer’s responsibility to contact RentalMax L.L.C. and file a report within 24 hours of the occurrence to evaluate the cause of the damage. In the event of vandalism, the customer must also file a police report with the local authorities. A copy of the report needs to be provided to RentalMax L.L.C. The damages will be covered up to $10,000 provided RentalMax personnel decide the damage was not caused by negligence or abuse.